FAQs
Before you book
Can I bring my dog?
We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.
How much is the deposit?
Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.
What days can I check in on?
Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist.
What length of stay can I book?
Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.
Facilities
What facilities does Silverlake have?
At Silverlake, the on-site resident’s spa – Hurricane Spa features an outdoor 20m heated pool, roof terrace, sauna and gym, along with relaxation lounge and treatment rooms, where you can pamper and indulge yourself to your heart’s content.
Our Hurricane Terrace has far-reaching views across the estate and serves a selection of drinks, light bites, and cocktails. There is also an outdoor pizza shack, serving hand-made pizzas on Saturday evenings.
If you’re looking for adventure, our Activity Hub has a range of activities on offer.
For more details on all our facilities click here.
How do I pre-book facilities for my stay?
Where required, our facilities can be booked up to 2 weeks before your stay. We recommend booking early, due to popularity. Pool bookings are limited to 60 people per time slot and one per household is permitted each day you are staying with us.
Our accommodation
What is included in my stay?
There will be washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.
What safety measures will be in place for my stay?
Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.
- Extra cleaning of touchpoints
- Timed slots for facilities to reduce numbers
- Contactless ordering
- Hand sanitiser available throughout the site
- Our staff undergoing regular testing
- Optional fogging service - bookable by contacting clean@habitathousekeeping.com
- Safety pack in your house