Holiday FAQs
Before you book
Can I bring my dog?
We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.
How much is the deposit?
Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.
What days can I check in on?
Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist.
What length of stay can I book?
Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.
Do you accept Blue Light Discount?
We’re proud to support emergency services and NHS staff with a Blue Light Discount. To claim, please register with Blue Light Card, who will provide you with a promotional code to redeem at the point of booking.
Please note, our team is unable to apply this code retrospectively, so be sure to enter it during the booking process to avoid missing out. The Blue Light Card discount cannot be combined with any other promotional discounts or offers.
This offer is only available when booking accommodation through our official holiday rental partner, Habitat Escapes. The discount does not apply to on-site facilities, including the Hurricane Terrace and Bar, Hurricane Spa or Activity Hub.
Do you offer NHS discounts?
We offer a 5% discount on stays for our NHS Heroes when booking accommodation through our official holiday rental partner, Habitat Escapes. Simply book your stay online and email stay@habitatescapes.com from your NHS email within 48 hours of booking and we will apply the discount for you.
Please note, a Blue Light Card cannot be accepted as proof of eligibility. The NHS discount cannot be combined with any other promotional discounts or offers.
Facilities
What facilities does Silverlake have?
At Silverlake, the on-site resident’s spa – Hurricane Spa features an outdoor 20m heated pool, roof terrace, sauna and gym, along with relaxation lounge and treatment rooms, where you can pamper and indulge yourself to your heart’s content.
Our Hurricane Terrace has far-reaching views across the estate and serves a selection of drinks, light bites, and cocktails. There is also an outdoor pizza shack, serving hand-made pizzas on Saturday evenings.
If you’re looking for adventure, our Activity Hub has a range of activities on offer.
For more details on all our facilities click here.
How do I pre-book facilities for my stay?
Select activities, including our electric bikes and mega SUP, can be pre-booked ahead of your stay – we recommend booking early due to their popularity. Please note, swimming at Silverlake does not require pre-booking – simply turn up, jump in and enjoy!
Do you have EV chargers on site?
We’re currently unable to provide access to a communal EV charging station; however, a number of properties at Silverlake feature private EV chargers outside the property. Availability varies, so please check the property details or speak with our team for more information.
Our accommodation
What is included in my stay?
There will be washing up liquid, a sponge, a tea towel and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.
Can shopping be delivered to the property?
Yes, of course. However, we kindly ask that you avoid scheduling deliveries during check-in times, as this is typically a busy period. Please also ensure you allow enough time after your arrival to be present to receive your shopping.
Are gardens secure?
As all our properties are privately owned, only some include enclosed gardens. We recommend checking the individual property listings or contacting our team for details on a specific property.