Holiday FAQs
Before you book
Can I bring my dog?
We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.
How much is the deposit?
Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.
What days can I check in on?
Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist.
What length of stay can I book?
Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.
Do you accept Blue Light Discount?
Yes, we’re proud to support emergency services and NHS staff with a Blue Light Discount. Please provide proof of eligibility when booking by contacting the team.
Facilities
What facilities does Silverlake have?
At Silverlake, the on-site resident’s spa – Hurricane Spa features an outdoor 20m heated pool, roof terrace, sauna and gym, along with relaxation lounge and treatment rooms, where you can pamper and indulge yourself to your heart’s content.
Our Hurricane Terrace has far-reaching views across the estate and serves a selection of drinks, light bites, and cocktails. There is also an outdoor pizza shack, serving hand-made pizzas on Saturday evenings.
If you’re looking for adventure, our Activity Hub has a range of activities on offer.
For more details on all our facilities click here.
How do I pre-book facilities for my stay?
Select activities, including our electric bikes and mega SUP, can be pre-booked ahead of your stay – we recommend booking early due to their popularity. Please note, swimming at Silverlake does not require pre-booking – simply turn up, jump in and enjoy!
Kids Eat Free at Silverlake
Redeem a free kids' meal by presenting your holiday booking information to our restaurant teams. Offer applies to food only and excludes drinks. Valid for children aged 12 and under.
• Available Monday to Thursday from 21st July 2025 until 7th September 2025
• Offer includes one free kids' meal with every adult meal purchased
• Kids can choose from Burger and Chips, Sausage and Chips or Chicken Strips and Chips
Do you have EV chargers on site?
Yes, we offer a communal EV charging station (22kW) located by the Beaumont Village public car park, this station has the capacity to charge 2 cars at the same time. These are paid charging points, simply download the ‘Monta Charge’ app and follow the instructions using the codes displayed at each station. Please note that some individual properties also feature private EV chargers outside the property.
Our accommodation
What is included in my stay?
There will be washing up liquid, a sponge, a tea towel and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.
Can shopping be delivered to the property?
Yes, of course. However, we kindly ask that you avoid scheduling deliveries during check-in times, as this is typically a busy period. Please also ensure you allow enough time after your arrival to be present to receive your shopping.
Are gardens secure?
As all our properties are privately owned, only some include enclosed gardens. We recommend checking the individual property listings or contacting our team for details on a specific property.